Frequently Asked Questions

Where is check-in?

Check-in directly to the condo.

What time is check-in?

Check-in anytime after 4:00 pm.

Can I check-in early?

Early check-in depends on the availability of the condo on your check-in day and must be prearranged with the owner.
Appropriate time must be given to the cleaners to prepare the condo on your arrival day.
Time must also be given to the property managers who will do their final walk through just prior to arrival.
Check-in will only be allowed after the final walk through was completed.


Can I check-in late?

Your family may check-in anytime at all after 4:00pm on your day of arrival.
The Windsor Hills security gate will gladly check-in your family 24 hours a day.

What time is check-out?

Your family may check-out of the condo any time prior to 10:00.
At 10:00am the cleaners will arrive to begin preparing the condo for my next arriving guest.

Can I check-out directly from the condo?

Yes.  You can check-out directly from the condo.  The condo uses a key less entry system.

Is there a security deposit?

Yes, a $500.00 security deposit will be due 60 days prior to your check-in day.

Are there any other deposits?

No.  The only deposit that is required is a security deposit.

When is deposit returned?

Yes.  Your security deposit will be returned back to you
provided that the condo was left in the same condition that it was in when your family arrived.
For more information regarding the condo's security deposit review the condo's  "Rental Policies"

Will I need a set of keys?

No.  The condo uses a key less entry system.

I will need driving directions.

Driving directions to the resort will be provided once you book your stay at the condo.

Is customer service open 24 hours?

You may always contact the owner, 24 hours a day, with any questions or concerns that you may have.
Once you arrive at the condo you may also contact the condo's property managers as well.
They too will always be more than happy to assist you.

Are pets allowed?

No.  As much as I LOVE pets they are NOT allowed inside or outside of the condo at anytime.
No pets are allowed inside the building.
Many of my guests do have allergies and trust that my condo will always be allergy free.


Is smoking allowed?

No.  Smoking is NEVER allowed in the condo or anywhere within the condo building.
That includes the balcony.
Many of my guests do have allergies and trust that my condo will always be smoke and allergy free.


Is there a washer and dryer?

Yes.  A washer and dryer are provided at the condo.
The washer is a High Efficiency washer.
That means that it ONLY takes High Efficiency (HE) detergent.
Please only use High Efficiency detergents during your stay.

Are disposable food items provided?

No.  Disposable food items are not provided.

Are linens provided?

Yes.  All linens, towels and pool towels are provided.

Will I receive a rental agreement?

Yes.  A rental agreement will be emailed to your family at check-in.
Please note that simply booking the condo does NOT confirm your reservation.
Your family must still confirm your stay by returning the agreement after check-in.

Are credit card payments accepted online?

Yes.  You may pay for your stay online.

MasterCard, Visa, Discover and PayPal are all accepted.


How do I book my reservation?

Visit the Reservations page where you can view the condo's availability calendar & nightly rates

I will need a "Pack & Play" at the condo.

A Pack and Play will be provided for your little one.

I will need a high chair.

A high chair will be provided for your little one to use at the dining table.

Is there an elevator at the condo.

Yes.  You are certainly welcome to take the elevator.

How far is the parking lot from the condo?

There is plenty of parking at the Windsor Hills Resort.
You'll find parking spots right outside of the condo.

Is there a parking lot height limit?

No.  There is no height requirement for stored luggage.

Does the water slide have a height limit?

Yes.  There is a height requirement.
Children must be 48" or taller to use the water slide.
However, all children are welcome to enjoy the water bucket splash down area.