Rental Policies

1. CHECK IN TIME:
4:00PM EST or later. 


2. CHECK IN LOCATION:

Check-in directly to the condo provided that security deposit was left in advance of stay.


3. CHECK OUT TIME:

10:00AM EST or earlier.
The cleaners arrive promptly at 10:00 am EST to prepare the condo for the next arriving guest.


4. EARLY CHECK IN / LATE CHECK OUT:

Early check in and/or late check out must be arranged in advance with the owner and is subject to availability.


5. SMOKING:

Smoking is not permitted inside the premises or anywhere inside building #8.


6. PETS:
Pets are not permitted inside the premises at any time.


7. MAXIMUM NUMBER OF GUESTS:

The maximum number of guests occupying the premises is eight (8) persons.


8. VACATIONING STUDENTS:

Owner will not accept guests under the age of 25 years unless accompanied by an adult who remains on site throughout guest’s occupancy of the premises.


9. INCLUDED IN RENTAL RATE:
Included in the rental rate and subject to availability is the use of:
Clubhouse, movie theater, pool, spa and all outdoor activities.


10. LINENS:

A one-time linen and towel set up is supplied by owner.
These towels are not permitted to be removed from the premises nor used at the pool.
Pool towels are provided and shall be returned to the premises after use at the pool.


11. TELEPHONE CALLS:

Free calls to the USA, Canada and Puerto Rico


12. INTERNET ACCESS:

Access to the high-speed internet service in the premises will be provided by password.
Guest acknowledges that the internet connection may not be secure and owner assumes no liability for guest’s use of the internet service in the premises.
Owner assumes no liability for any malfunction of the internet service.


13. MAID SERVICE:

Daily housekeeping service is not included in the rental rate but is available for an additional fee.


14. GUEST ENTERTAINMENT:

The premises are equipped with:
Four high definition televisions, PlayStation 4, four Blu-ray DVD players, and two iPhone Bluetooth enabled docking station sound system.


15. DISCOUNT TICKET PURCHASE:

Discount tickets are sold by a companies not affiliated with the condo.
Owner and owner’s agents assume no liability for any attraction tickets purchased by guest.


16. SECURITY / DAMAGE DEPOSIT:

A $500.00 security deposit is due:
30 days prior to check-in for reservations paid for directly from this website
60 days prior to check-in for reservations paid for through VRBO Homeaway.

The deposit shall be refunded to guest following check out, subject to the following terms and conditions:

A) Guest checks out of condo by 10 am on date of departure.
B) No damage is done to the premises or its contents;
C) All trash is removed from the premises to designated containers outside the premises and dirty dishes are loaded in dishwasher;
D) No linens, towels or pool towels or other items of personal property of owner are missing from the premises;
E) Guest has paid all charges relating to guest’s occupancy of the premises;
F) Owner has incurred no expenses or charges related to guest’s unlawful use of the premises.
G) Guest’s liability for repair of damage to the premises or replacement of property due to damage or theft is not limited to the amount of security deposit and guest acknowledges that guest is fully responsible for all losses and damages incurred by Owner.


17. PAYMENT SCHEDULE:
A payment schedule will be sent to guest prior to booking
Payment schedule may include anywhere from one to three payments depending on when and how booking is made.

Reservations initiated and paid through this website:
Guests are required to make an advance reservation payment on date of booking in the amount of $100.00 per week renting.
Guest shall make an additional payment on or before 90 days prior to arrival so that the total advance payment equals one half of the total price of stay.
Guest shall make a final payment on or before 60 days prior to arrival so that the entire balance of rental has been paid in full.


Reservations initiated and paid for through Homeaway/VRBO.
Guests are required to make an initial payment of $100.00 on date of booking.
Guest shall make a final payment on or before 60 days prior to arrival so that the entire balance of rental has been paid in full.


18. PAYMENT OPTIONS:

MasterCard, Visa, Discover card and PayPal are accepted.

19: HOMEAWAY FEES:
Homeaway/VRBO charges guests a booking fee for all reservations that are initiated and paid for through their website.
That fee is not required for reservations booked directly through this website.

20. CANCELLATION POLICY:

Guest will receive a full refund of their initial payment provided that:
A signed letter of cancelation was made in writing, mailed to owner and received by owner no later than 90 days prior to scheduled arrival date and a notice of cancelation email was emailed to and received by owner no later than 90 days prior to arrival date.
Cancellations or changes to a reservation that result in a shorter stay than originally booked made less than 90 days prior to arrival shall result in a forfeiture of the entire advance payment.
Second, third or final payments made less than 90 days prior to arrive will not be refunded.
In the event guest fails to check-in, the total price of guest’s stay shall be forfeited.
No refunds shall be issued for early check-out.


21. CHANGES IN RESERVATION:

Rental rates and fees are subject to change without notice prior to reservation confirmation.
Any changes to reservations must be done in writing and acknowledged by both Owner and Guest.


22. ROUTINE MAINTENANCE / REPAIRS:
It may be necessary for staff and agents of management company to enter into premises in order to perform routine maintenance and/or repairs.


23. GUESTS MUST ABIDE BY POSTED SIGNS:

Parents must supervise children at all times.
Guest agrees to abide by all posted signage in the Premises as well as the rules governing the Windsor Hills Resort community.


24. WATER SLIDE HEIGHT REQUIREMENT:
Children over 42" tall are permitted to use the water slide.
Children under 42" tall may use the other water sprinkler play area but will not be allowed to use the water slide.