Windsor Hills Pool View Condo - frequently asked questions

 

Windsor Hills Pool View Condo
Frequent Questions

  1. Where will I check-in?
  2. What time is check-in?
  3. Can I check-in early?
  4. Can I check-in late?
  5. What time is check-out?
  6. Can I check-out directly from the condo?
  7. Will I be asked to leave a security deposit for my stay at the condo?
  8. Are their any other deposits that I will need to leave at check-in?
  9. Will my deposits be returned to me at check-out?
  10. Will I need a set of keys to access the condo?
  11. I will need driving directions.  When will they be provided?
  12. Who will I contact if a problem were to arise during my stay?
  13. Are pets allowed?
  14. Is Smoking allowed?
  15. Does the condo have a washer and a dryer?
  16. Are disposable items provided?
  17. Are linens provided.
  18. Will I receive a rental agreement?
  19. Are credit card payments accepted over the telephone?
  20. How do I book a reservation?
  21. I will need a "Pack & Play" at the condo.  Will one be provided?
  22. I will need a high chair at the condo.  Will one be provided?
  23. I plan on purchasing theme park tickets for my family.  Will I be able to purchase them after I arrive at the condo?
  24. Is there an elevator at the condo or will I need to take the stairs to the 3rd floor?
  25. How far is the parking lot from the condo? 
  26. Is there a height requirement at the parking lot as we store our luggage on a roof rack?
  27. Is there a height requirement for children who wish to use the Giant Water Slide?

Where will I check in?

You may drive straight to the condo on your day of arrival provided that you left your security deposit in advance of your stay.
See the
deposits page on this website to learn more how to leave your deposit in advance.

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What time is check-in?

Check-in anytime after 4 PM est. 

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Can I check-in early?

All early check-in and/or late check-out requests must be arranged in advance with the owner and is subject to availability.

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Can I check-in late?

Late check-ins are always acceptable.
You are always welcome to check-in anytime after 4:00 PM est on your day of arrival. 

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What time is check-out?

Check-out is at 10 am.
The cleaners will arrive at the condo shortly after 10am to prepare the condo for the next arriving guest.

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Can I check-out directly from the condo?

Yes.  On your date of departure simply lock the front door of the condo and continue on to where ever your vacation plans may lead you.

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Will I be asked to leave a security deposit for my stay at the condo?

A security deposit of $500.00 shall be collected in advance and prior to check-in

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Are there any other deposits that I will need to leave at check-in?

No, the only deposit that is required is the security deposit.  There are no other deposits associated with a stay at the condo.

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Will my deposits be returned to me at check-out?

Once the cleaners confirm that there was no damage done to the condo your security deposit will be refunded to you.

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Will I need a set of keys to access the condo?

No.  Keys are not used to gain access to the condo.  You will be given a code which will open the door at the condo.  The code remains the same throughout your stay and is changed after check-out.

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I will need driving directions.  When will these directions be provided?

Directions will be emailed to you once your reservation is booked.

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Who will I contact if a problem were to arise during my stay?

If a problem where to arise during your stay simply contact the condo's property manager.  They will be able to assist you with any problems that may occur.
Most importantly your always welcome to contact the owner at any time as well. 

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Are pets allowed?

No, pets are not allowed inside the condo or anywhere around the condo's building.

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Is smoking allowed?

No, smoking is not allowed inside of the condo.

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Is a washer and a dryer provided?

Yes, both washer and a dryer are provided, however,  laundry detergents are not provided.

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Are disposable food items provided?

Salt, pepper & other spices are provided although other food items are not.

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Are linens provided.

Yes all linens and bath towels including pool towels are provided.

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Will I receive a rental agreement?

Yes, a rental agreement will be emailed to you upon reservation confirmation. 

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Are credit card payments accepted over the telephone?

Credit card payments are accepted - but not by telephone.
A card authorization form will be emailed to you.  Fill out the form and fax the signed form back to the fax number listed on the form.

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How do I book my reservation?

Fill out a Reservation Request Form.
A detailed invoice will be emialed to you detailing the total price of your stay.
You may then leave the initial payemnt towards your condo rental.
See the "Book your Rerservations page" for more information.

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I will need a "Pack & Play" at the condo.  Will One be provided?

A "Pack & Play" or "Maxi - Sleep" as it is sometimes called is provided at no additional cost.

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I will need a high chair at the condo.  Will One be provided?

A high chair is provided at no additional cost.

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I plan on purchasing theme park tickets for my family.  Will I be able to purchase them after I arrive at the condo?

Yes.  When after you arrive at the condo you'll be given information on how you can purchase theme park tickets and then have those tickets delivered directly to the condo.

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Is there an elevator at the condo or will I need to take the stairs to the 3rd floor?

The condo does have two elevators for your convenience. 

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How far is the parking lot from the condo? 

There are plenty of parking spots directly in front of the condo as well as many throughout the immediate area.

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Is there a height requirement at the parking lot as we store our luggage on a roof rack?

No, there is not a height requirement at the parking lot.

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Is there a height requirement for children who wish to use the water slide?

Yes, children must be 42' or taller to use the water slide.

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