Frequently Asked Questions

Where will I check in?
Your family will check-in directly to the condo.

What time can I  check-in?
Check-in is anytime after 4:00 on your day of arrival

My flight gets into Orlando early in the day.
Will I be able to check-in early?
Early check-in depends on the availability of the condo on your check-in day and must be prearranged with the owner.

Appropriate time must be given to the cleaners to prepare the condo on your arrival day.

Time must also be given to the property managers who will do their final walk through just prior to arrival.

Check-in will only be allowed after the final walk through was completed.

Will I be able to check-in early?
Early check-in depends on the availability of the condo on your check-in day and must be prearranged with the owner.

Appropriate time must be given to the cleaners to prepare the condo on your arrival day.

Time must also be given to the property managers who will do their final walk through just prior to arrival.

Check-in will only be allowed after the final walk through was completed.

Can I check-in late?
Your family may check-in anytime at all after 4:00pm on your day of arrival.

The Windsor Hills security gate will gladly check-in your family 24 hours a day.

What time is check-out?
Your family may check-out of the condo anytime prior to 10:00.

At 10:00am the cleaners will arrive to begin preparing the condo for my next arriving guest.

Can I check-out directly from the condo?
Yes.  You can check-out directly from the condo.

The condo uses a key less entry system.

Will I be asked to leave a security deposit for my stay at the condo?
Yes.  The security deposit, in the amount of $500.00,  will be due one month prior to check-in.

Are there any other deposits that I will need to leave at check-in?
No.  The only deposit that is required is a security deposit.

Will my deposits be returned to me at check-out?

Yes.  Your security deposit will be returned back to you provided that the condo was left in the same condition that it was in when your family arrived.

For more information regarding the condo's security deposit review the condo's  "Rental Policies"

Will I need a set of keys to access the condo?
No.  The condo uses a key less entry system.

I will need driving directions.

When will these directions be provided?
Driving directions to the resort will be provided once you book your stay at the condo.

Who will I contact if a problem where to arise during my stay?
You may always contact the owner, 24 hours a day, with any questions or concerns that you may have.

Once you arrive at the condo you may also contact the condo's property managers as well.

They too will always be more than happy to assist you.

Are pets allowed?
No.  As much as I LOVE pets they are NOT allowed inside or outside of the condo at anytime.

No pets are allowed inside the building.

Many of my guests do have allergies and trust that my condo will always be allergy free.

Is smoking allowed?
No.  Smoking is NEVER allowed in the condo or anywhere within the condo building.

That includes the balcony.

Many of my guests do have allergies and trust that my condo will always be smoke and allergy free.

Will a washer and a dryer be provided?
Yes.  A washer and dryer are provided at the condo.

The washer is a High Efficiency washer.

That means that it ONLY takes High Efficiency (HE) detergent.

Please only use High Efficiency detergents during your stay.

Are disposable food items provided?
No.  Disposable food items are not provided.

However you are welcome to contact the Windsor Hills Market, in advance of your stay, to have a welcome package prepared for your family.

Are linens provided?
Yes.  All linens, towels and pool towels are provided.

Will I receive a rental agreement?
Yes.  A rental agreement will be emailed to your family at check-in.

Please note that simply booking the condo does NOT confirm your reservation.

Your family must still confirm your stay by returning the agreement after check-in.

Are credit card payments accepted online?
Yes.  You may pay for your stay online.

MasterCard, Visa, Discover and PayPal are all accepted.

How do I book my reservation?

Visit the "Reservations" page where you can view the condo's availability calendar & nightly rates

I will need a "Pack & Play" at the condo.
Will one be provided?
Yes.  A Pack and Play will be provided for your little one.

I will need a high chair at the condo.
Will one be provided?
Yes.  A high chair will be provided for your little one to use at the dining table.

Is there an elevator at the condo.
Yes.  You are certainly welcome to take the elevator.

How far is the parking lot from the condo?
There is plenty of parking at the Windsor Hills Resort.

You'll find parking spots right outside of the condo.

Is there a height requirement at the parking lot as we store our luggage on a roof rack?
No.  There is on height requirement for stored luggage.

Is there a height requirement to use the water slide?
Yes.  There is a height requirement.

Children must be 42" or taller to use the water slide.